Return Policy
Due to the nature of food products, we do not accept returns, exchanges, or cancellations once an order has been confirmed and dispatched.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by providing:
- Order number
- Photos of the product and packaging
- Description of the issue
Upon verification, we may provide a suitable resolution at our sole discretion.
Refund Policy
General Refund Policy
As food products are non-returnable, refunds are generally not applicable after successful order processing and dispatch.
Payment Failure or Duplicate Payment
A refund may be processed in the following situations:
- Payment was deducted but the order was not successfully created.
- Duplicate payment was made for the same order.
- Payment gateway transaction failed but the amount was debited from the customer’s account.
Refund Processing Time
- Eligible refunds will be processed after verification.
- Approved refunds will be credited to the original payment method within 7–10 business days, depending on the customer’s bank or payment provider.
Order Cancellation Policy
Cancellation by Customer
Customers may request cancellation of an order within 12 hours of placing the order in cases such as:
- Incorrect quantity selected
- Wrong product selected
- Accidental order placement
- Incorrect delivery details provided
Cancellation requests received within the 12-hour period will be reviewed and processed if the order has not already been prepared, packed, or dispatched.
Once the 12-hour cancellation window has passed, or if the order has been processed for dispatch, cancellation requests cannot be accepted.
Any eligible refund for approved cancellations will be processed to the original payment method within 7–10 business days, subject to bank or payment provider timelines.
Cancellation by Seller
We reserve the right to cancel an order under the following circumstances:
- Product is out of stock or unavailable
- Delivery service is unavailable in the customer’s location
- Payment verification fails
- Suspected fraudulent transaction
- Unforeseen operational or technical issues
In such cases, customers will be notified, and a full refund will be issued to the original payment method. Refunds will be processed within 7–10 business days after cancellation approval.
Contact for Refund Assistance
Customers may contact our support team with their:
- Order details
- Payment transaction reference
for refund-related assistance.
Business Name: SPICE ROOT
Email: myspiceroot@gmail.com